Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Why is Battle.net not letting me log in? ›

Be sure to enter the Battle.net account email address and password correctly. If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password. Deleting the Battle.net cache folder can resolve problems with the logon module.

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

Make sure the country registered on your Battle.net Account is correct and the phone number you're trying to use matches your country. If you have moved countries, update your registered country and try again. Try an alternative service provider or phone number.

Common Problems

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

Blizzard suspends or bans accounts for violations of our Code of Conduct. If you're seeing this message, check your email for details about the violation. If you do not have access to your account email address, contact us to update your account information.

If you are receiving multiple or frequent verification request emails from us, your email address may have been compromised. Change your email address for another one and secure your Blizzard account by resetting your password, adding phone notifications, or adding an Authenticator.

Make sure you have enough free space on your device. Try removing and reattaching your Authenticator. Uninstall the app, restart your phone, then reinstall the Authenticator. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again.

A phone number can only be attached to one Battle.net Account.

How to recover a Battle.net account? ›

You can also recover access to your account on our Can't Log In page. If you don't have access to your email address or can't recover your account, contact us. Battle.net Phone Notifications makes it easy to recover your account if this happens in the future.

Some Blizzard and Activision games require that you add a phone number to your Battle.net account to play them. Other games require a phone number to use in-game features like World of Warcraft's Group Finder or extra backpack slots (requires both a phone number and Authenticator).

We temporarily lock Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

If connected to a Wi-Fi network, switch to your mobile network. Close all other running apps on your device and try again. If you experience issues on an Android device, try clearing the cache data. Navigate to the Battle.net mobile app settings, press Clear Cache, then relaunch the app.

Error code: BLZBNTBGS80000011

If you're experiencing connection or login issues with World of Warcraft, check the Realm Status page (EU) / Realm Status page (US). If the service is offline, try again later. If the servers are available, or if your game doesn't have a Service Status page, continue troubleshooting.